[nippa&pippa]

IS only telecom or/and all other broadband in NZ are rubbish? Our telecom just cut off several times during online or very very slow zzzzzzzzzzzzzzzzzz

I suggested to my husband about change broadband but he pointed out that we got 12months contact....

Any suggestion?

[MarkS]

We've just cancelled our Telecom broadband contract, due to moving out of our rental and into a house already wired for TelstraClear cable. Telecom have a $90 fee for breaking the contract in the first 12 months - expensive, but worth it in the circumstances!

I found that our broadband was generally very fast for browsing New Zealand based site, but could be shockingly slow for downloading files from America. Other people I've spoken to have experienced the same. Now we're just hoping that TelstraClear will be better...

So, no recommendations yet, but it will cost you "only" $90 to move.

cheers
Mark

[Sam B]

Our telecom broadband is RUBBISH and cuts off about 16 times a day and it's really hard to do Skype and I'm fed up with it!!!!

[nippa&pippa]

Our telecom broadband is RUBBISH and cuts off about 16 times a day and it's really hard to do Skype and I'm fed up with it!!!!

tell me about that!!!! once on skype to sister in law, got cut off three times, in the end, we gave up!

[Carol]

tell me about that!!!! once on skype to sister in law, got cut off three times, in the end, we gave up!


Yes I've experienced that too.

There are options coming.....

Ask me again in about a month!
;)

[Rizak]

Yes I've experienced that too.

There are options coming.....

Ask me again in about a month!
;)

/sets time machine for mid March ...

So, how about those new options?

[Carol]

/sets time machine for mid March ...

So, how about those new options?


All in good time.....but it is exciting!
And I'm getting to work on it!


wahoo!!

*covers head in disguise for self protection*

[khhill]

Anyone on Ihug? My telecom contract finishes next week and I see IHug offers home phone in addition to broadband now. I can DUMP Telecom for good :exit

[Super_BQ]

I'll admit that broadband Cable is less troublesome than ADSL. But Telecom Xtra "Go Large" plan offers unlimited monthly traffic (subjected to * fair use policy).

We've recently had non-stop ADSL line disconnections that vary between every 3 - 5 minutes. I can tell by monitoring the ADSL modem as it grabs a new IP address from the server. The technician verified it was somewhere in the house but could not narrow it down. Then after hours of trial-and-error testing, I discovered that the problem was in those PABX RJ45->NZ BT telephone adaptors. Originally I thought they were used as line filters but actually, they served a different purpose. So I opened each one up and bypassed the filtering network.

Part of building the new house, I specified every room in the house would not use those old BT telephone wall jacks. Instead, a international standard RJ-45 (same as you would find for a PC network CAT5 cables). That way each line could either serve as data for internet / LAN use or voice telco use.

It was interesting to find that our house is over 4kms from the ADSL telco exchange. Theoretical limit for ADSL is within 5 kms so where we are located doesn't help.

Nevertheless, we've been able to maintain ADSL line connections for several days on the same IP address. We use only 1 ADSL (D-Link split) filter and have 5 phones (each with the RJ45-BT adaptor) on the network.

Again, I stress that it's best to check your house ADSL line installation 1st as much as possible before calling in the techs. If they find the fault is within your home, they will bill you.

BQ

[Super_BQ]

I also forgot to mention that switching to iHUG or even with Telstra broadband won't guarantee you better line connection or faster download speeds.

The root of the problem lies in NZ's outdated copper backbone infrastructure. As described here:

http://www.stuff.co.nz/auckland/3959420a6430.html

Some beleivers think that if Telecom continued to be stated owned (gov't operated), none of these problems would occur. That can not be farther from the truth. History has shown a time where NZ people had to wait for months just to get a telephone hooked up in their home during the days of gov't ownership of Telecom.

Actually a lot has to do with cost and lack of planning (or educating the public why higher costs are a priority for future expansion?). My father had a house built in Canada in 1975 connected with separate coaxial and copper lines underground from the street. It wasn't even 10 years ago that Telstra/ Saturn decided to lay coaxial cable lines in the streets of NZ. Comparatively, Canada at the same time was laying fiber optic everywhere. Friends that were building a new house had their homes wired up with fiber optic and this is over 10 years ago.

Though would it be unfair to compare say Canada to NZ? After all Canada is 1/10th the population of the USA which is a fair comparison to how NZ is to Australia?

BQ

[Sam B]

Just phoned Telecom to complain about it all, and I was persuaded to upgrade from "go large" to a plan that is $30 more a month. Have been promised it will all be great now. Let's hope so!!

[Carol]

Just phoned Telecom to complain about it all, and I was persuaded to upgrade from "go large" to a plan that is $30 more a month!



Sounds like a conspiracy to me!
:confused:

[KD17]

Great :confused:

We've just signed up to Telecom Go Large scheme, it's being installed on Monday - perhaps we should have read this thread first. :uhoh

Will let you know how it goes...

We want to use Skype too...

Not very optimistic about it all now.... :no


Keith & Debby

[katandbob]

I also forgot to mention that switching to iHUG or even with Telstra broadband won't guarantee you better line connection or faster download speeds.

The root of the problem lies in NZ's outdated copper backbone infrastructure. As described here:

Some beleivers think that if Telecom continued to be stated owned (gov't operated), none of these problems would occur. That can not be farther from the truth. History has shown a time where NZ people had to wait for months just to get a telephone hooked up in their home during the days of gov't ownership of Telecom.

Actually a lot has to do with cost and lack of planning (or educating the public why higher costs are a priority for future expansion?). My father had a house built in Canada in 1975 connected with separate coaxial and copper lines underground from the street. It wasn't even 10 years ago that Telstra/ Saturn decided to lay coaxial cable lines in the streets of NZ. Comparatively, Canada at the same time was laying fiber optic everywhere. Friends that were building a new house had their homes wired up with fiber optic and this is over 10 years ago.

Though would it be unfair to compare say Canada to NZ? After all Canada is 1/10th the population of the USA which is a fair comparison to how NZ is to Australia?

BQ


QUOTE=Super_BQ;115328]I also forgot to mention that switching to iHUG or even with Telstra broadband won't guarantee you better line connection or faster download speeds. because they use Telecoms lines!

The root of the problem lies in NZ's outdated copper backbone infrastructure. As described here:If they poured some of those rediculous Corporate Wages $2+millon a yr for the CEO!:confused: wow I am in the wrong job!!!
Then maybe they'd have the funds to upgrade the lines!

Actually a lot has to do with cost and lack of planning (or educating the public why higher costs are a priority for future expansion?). I work for ICC (Invers council) I am connected to the main building via Telecoms Jetstream - I constantly get kicked off, have to reset to get a new IP and it goes down again as soon as the kids get home and log on!:roll Its so frustrating to have such a pile of work but not have the infrastructure to do it! - I dont type that fast nowa days - BUT I can type a sentence and then sit back and wait for it to appear on the screen

:laugh LETS HOPE THAT CAROL HAS SOME GOOD NEWS FOR ALL OF NZ AND NOT JUST FOR THE MAJOR CITYS!

Kat:mad: totally frustrated and given up on Skype etc months ago!

[Sam B]

Oooh, they've just switched us over and it's SO MUCH FASTER and it hasn't cut off once yet. Great!!

Keith and Debby, words fail me on how c**p go large was. Try and upgrade honestly.

[Questor]

As I've mentioned on numerous occasions when people have asked about this - go with Maxnet!
We have a telecom line, and use MAxnet for Broadband - 3.5 Mbps and it'd great, we haven't had ONE outage in 8 months and the customer support when I've wanted to get in touch (to upgrade our plan cos we used more than the 10Gb most months) has been ace.
Also, they don't throttle you when you go over the limit, you just pay $10 for another 2Gb - :D

They're great, check em out www.maxnet.co.nz
Jon

[speckythecky]

maxnet sounds good, anyone else recommend a good broadband supplier.

in UK do not go anywhere near TalkTalk unless you have 12 months to get it sorted. Still struggling to get anywhere near the suggested speed of 8 mb.

Phoned to get them to increase from 1/2 to 1 last week to be told I was too far from exchange, but whilst with Virgin I got 2 mb no problem, never dropped out and customer service who replied to e mails

[KD17]

Mmmm, looks like Telecom could be getting another $90 out of us to switch over to someone else... We did get the router for nothing, so I guess that's something...

We're brining our wireless router over - anyone knows if that should work here?


Keith & Debby

[jen]

This is kind of off-topic, but we had the weirdest thing happen yesterday, thought you all might find it funny. The tech from Telstra came out to our rental to install broadband & cable and when he went out to look at the wires coming into the house he finds they're dead. It seems that at some point recently, the power company put in a new pole and they just unhooked our telecom/telstra wires from the old one without reconnecting them. Thanks, guys!

The tech said that the power people don't have to notify anyone when they do that, so usually you don't know until your phone service suddenly stops working. We only use our mobiles so had no idea. His theory is they do it that way so telecom/telstra have to deal with irate people calling to ask what's wrong.

For us it means another wait until Telstra sends out a subcontractor to see if the old cable will reach from the new pole or if they have to install a new one, which involves snaking it quite a way through the very thick bush behind the house unfortunately! Things you never think about, I guess.

More on-topic, as far as wireless, we used WOOSH when we were at Quest downtown for 3 weeks and were very pleased; we can't get it up here on our Island Bay hill, though.

Jen

[Carol]

QUOTE=Super_BQ;115328]:laugh LETS HOPE THAT CAROL HAS SOME GOOD NEWS FOR ALL OF NZ AND NOT JUST FOR THE MAJOR CITYS!

Kat:mad: totally frustrated and given up on Skype etc months ago!



I wish I could tell you - but I'm sworn to secrecy at the moment.

But I CAN say - it will be as usful to people out in the sticks who currently get nothing than anyone else!

[Questor]

Yep, wireless router will work over here (well mine did - a Netgear DG834G) as ADSL is similar to the UK version (although it's VC based as opposed to LLC, but most routers should be able to play on both systems) :)

[Rizak]

I may have to leave all my gear here. All our electrics work on 110. Thankfully, the computer has a switch on the power supply. However, almost all other stuff needs a converter.

My idea for most of this stuff is to get one converter, then run a compatible surge protector strip from that. That should be fine.

Right?

[suebeenz]

ADSL2 (twice as fast) and fibre to the premise is coming in 2007:

http://www.telecom.co.nz/tlab/ipnetwork

However, sounds like it's going to be rolled out slowly. Big cities first obviously. In the end though, I won't care if it's unreliable as ADSL is in NZ.

Anybody in Mission Heights Manukau who's tried out the fibre? How's it going? Hoping Carol has the hookup news soon for us chumps in the sticks. :laugh

[katandbob]

ADSL2 (twice as fast) and fibre to the premise is coming in 2007:

http://www.telecom.co.nz/tlab/ipnetwork

However, sounds like it's going to be rolled out slowly. Big cities first obviously. In the end though, I won't care if it's unreliable as ADSL is in NZ.

Anybody in Mission Heights Manukau who's tried out the fibre? How's it going? Hoping Carol has the hookup news soon for us chumps in the sticks. :laugh

yeah See Southland isnt even mentioned!

I would love to find another telephone provider as it really irks me that I pay money to them every month, but they cant provide me with the same service that someone in another city gets!

:mad: Kat

[dean1968]

There are 2 cell phone standards used here in NZ.

I am not an expert but Vodafone seem to have the better technology (GSM)

http://en.wikipedia.org/wiki/Global_System_for_Mobile_Communications

their network is suppose to be in service around the world and used by over 2 billion people across more than 212 countries. This enables you in theory to use your portable cell phone anywhere in the world where GSM is available.

It appears Telecom backed the wrong horse and their CDMA technology network is not as good. IF you let the market decide then GSM has won out.

http://en.wikipedia.org/wiki/Code_Division_Multiple_Access

Nokia a supplier of the cell phones said would pull out of CDMA (Code Division Multiple Access) phone manufacturing, which it sees as a shrinking market in the longer term.

Having said that Telecom the incumbent / monopoly is not going to roll over and die. They offer better deals / promotions / tied into your cell phone used inconjunction with a regular landline phone. The commerce comission has forced Telecom to open up their network to level the playing field so in theory companies like Vodafone can offer similar or sweentened deals.

[dean1968]

I posted the wrong mesage. Telecom can't handle the numbers of broadband uerser at the present time and have not spent the money to upgrade the network. A bad investment in Australia telco didn't help. Telecom decided what was appropriate for Broadband users. The "market" has decided they want faster speed and more download. Here in NZ you pay for the number of gigs and then you go back to reduce speed like modem or pay an excessive amount of money for extra gigs.

It is changing but very slowly. The govt has forced Telecom to open up the network which should create some competition. There are a lot of uses still on 56k modem which Telecom can't forced them to to move onto broadband.

Because of kiwi share agreement with the govt everyone in NZ get free local calls in their area. Most countries around the world would charge ues per minute. So you can be a 56K modem user and stay all day on your telephone connected to the internet. There are plenty of people in Nz exploiting this loophole. Telecom keep insisting that kiwi free residential phones does not include the internet. Internet was not used widely when this kiwi share agreement came in being.

Latest news"
Telecom agrees that the 4GB and 10GB data allowances for UBS have become outdated with the launch of full speed broadband services, and it is removing the UBS data allowance caps to address the growing demands of New Zealand broadband users.

Telecom only does enough to keep the commerce commision off their back. They are in no hurry to make widespread changes. It will eventually happen only very slowly. Nothing radical will happen. Telecom has already backed some bad horses / technology with their cell phone network. Read above. A bad telco investment in Australia that is bleeding red ink I think they have lost 2$ billion on that investment. On top of that they are aware they need to spend some money upgrading the infrastructure for broadband.

Theyare getting getting killed in the landlines which is slowly losing revenue which is a cash cow for a telephone business. They have to spend some further money / infrastructure on VOIP Voice over IP which is set to replace all the landline analogue phones here in NZ in the next decade. Idon't know what the time frame for this is. We have VOIP at out work. HAs lots of extra gizmos. We are with telstra.

Telecom has got its hands full.

[KerryS]

Until the local loop unbundling comes into force and telecom get their act together, then the situation regarding broadband speeds and connections in NZ will remain.
At the moment, the only viable alternative to telecom is either telstraclear or woosh. These are the only providers who do not rely on the telcom infrastructure and so you don't need a telecom line to have their service.
I was on Orcon, but was fed up with having to pay 50 bucks a month to telecom just for a line, which I never used.
I switched to Woosh and have been more than happy with their service. Good download speeds and excellent customer service. And, best of all, no more telecom!

[suebeenz]

Until the local loop unbundling comes into force and telecom get their act together, then the situation regarding broadband speeds and connections in NZ will remain.
At the moment, the only viable alternative to telecom is either telstraclear or woosh. These are the only providers who do not rely on the telcom infrastructure and so you don't need a telecom line to have their service.
I was on Orcon, but was fed up with having to pay 50 bucks a month to telecom just for a line, which I never used.
I switched to Woosh and have been more than happy with their service. Good download speeds and excellent customer service. And, best of all, no more telecom!

Kein Telecom? Sounds dreamy. You very much have my attention Kerry. I looked on Woosh's site and see that they have wireless and wired broadband. I take it the wired broadband uses the same telecom lines, so you have the wireless broadband?

Mind me asking what kind of speeds you get when you navigate to this site and choose the Los Angeles , CA server ? (warning - I believe it will transfer something on the order of 1MB of data)

http://www.speakeasy.net/speedtest/

I supposedly have 'unleashed' speeds and I got 187 kbps down, 168 kbps up, but often get something in the 300+ range.

Do you use skype for conference calls, and if so, do you experience regular dropouts?

Thanks!:raebanana

[Super_BQ]

I reiterate that the main problem lies in NZ's backbone infrastructure - not the lines that leave your home to the telco/cable exchange. If the data packet has to go to the USA, it's most likely it will end up on a Telecom pipe to the USA - regardless if you're with Woosh or some other ISP.

NZ is simply too small of a country to have alternative infrastructures. It doesn't make sense on 1 side of the street you have Telecom laying copper wire while the other side you have Telstra laying coaxial cable for the pipe.

NZ Telecom's situation is no different to what happened with the Canadian telephone companies over 10 years ago. The gov't forced them to unbundle the loop and opened the door to competition. The result was provincially controlled telco companies went brankrupt and were bought out buy big foreign players to amalgamate as 1 major telephone company (Telus) ; spanned across Canada from west coast to east coast and they did compete. The result was a triple in share price within 2 years. Would this happen in NZ? unlikely as every sheep would rather buy houses than stock certificates.

Telecom is paying the price for lack of deployment while other developed nations thought ahead over 10 years ago. (Much like the lack of straight paved highways) The cost to lay fiber optic in the streets of NZ would be phenomenal and sadly, the NZ consumers aren't willing to pay for that anytime soon. Unbundling the loop won't help one bit.

BQ

BTW, NZ Telecom does charge for every local call made (like in Australia) IF YOU run a business. It's only home residential owners can make countless calls at a flat rate price.

[Trigirl]

sue - i've just done that test on telstra which we had connected yesterday. using the server you suggested we got 2998kbps download and 1430kbps upload. yesterday we did the same test using telecom (using speedtest.net) and got very similar results to you - about 300kbps down and about 150kbps up. even connecting to the auckland server it only managed about 1000kbps down and 150kbps up.

telstra rocks! and you really can feel the difference just browsing on here!

[stu70]

Can someone clarify? Even if one were to pay good coin, could you get packages that do not put limits on usage? And what kind of dough are you talking about for such a package? We do not have caps on down/up loads in Canada and our speeds are pretty mean too.

[Rizak]

Thanks stu70. That's something I'd been trying to research as well (with little luck).

I have a 3mb/s line with no limits and can get updated to a 7mb/s line for another $10/month! That's on an ADSL line from Bell.

[suebeenz]

sue - i've just done that test on telstra which we had connected yesterday. using the server you suggested we got 2998kbps download and 1430kbps upload. yesterday we did the same test using telecom (using speedtest.net) and got very similar results to you - about 300kbps down and about 150kbps up. even connecting to the auckland server it only managed about 1000kbps down and 150kbps up.

telstra rocks! and you really can feel the difference just browsing on here!

Hi Trigirl, thanks for posting your results. That's pretty amazing for NZ!

Do you have "PDQ Broadband" or "High Speed Internet (Cable)"? (You're in Wellington? Probably cable then...) Doesn't sound like cable is available in my area. Since PDQ Broadband is over the telephone wires, I'm guessing I'd be suffering from the same inconsistent speeds and disconnects.

I'm not sure how patient I can be, waiting for telecom to roll out their fibre network country-wide :laugh

[suebeenz]

Can someone clarify? Even if one were to pay good coin, could you get packages that do not put limits on usage? And what kind of dough are you talking about for such a package? We do not have caps on down/up loads in Canada and our speeds are pretty mean too.

Hey Stu,

Yeah it's pretty 3rd world here in that regard. I believe they used to monitor 'overseas' traffic as well, which was subject to a different cap (not sure though). I currently pay about $150 a month for 'unleashed' (don't artificially limit up/down speeds) with 40gb a month of up+down. Before that was bout $80 a month for 'unleashed' with 15 gb. Some packages claim to be 'with no limits', but my understanding is that if you start using a lot of data, they'll start telephoning you trying to encourage you to switch to a different plan.

If you move to Auckland or Wellington, you'll have more choices about providers and from what I've been reading on this thread, sounds like quite a bit faster too.

[dean1968]

I wouldn’t hold your breath for faster, cheaper broadband. Telecom ‘s deployment of new broadband network technology. ADSL2+ so suppose to achieve theoretical download speeds of up to 24 megabits per second.

Here is Telecom ‘s new deployment of new broadband network technology. http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10423994

They also refer to the congested exchange. Where you are waiting for someone to disconnect from broadband so you can connect. I live in a new subdivision and waited 6 months before there was an opening on the exchange. Plus the more users the less speed on a congested exchange. When Telecom “unleashed” they don’t promise any top download speed.

I have done independent tests and the international pipeline is throttled. The max download speed is around 30KB per second download 15KB per second upload. I am suppose to have 5Megabytes per second download speed. The highest speed I have ever obtained is around 150-180KB per second download speed and that was less than an hour and I think it was anomaly.

The sooner that we get some competition with an unbundled network the better. That is the only way I can some improvement.

Just another note. We use to live in an older neighbourhood most of the telephone lines are above ground on wooden telephone poles. Telecom contacted all the owners
to see if they were willing to pay (contribute) some money towards the cost to have the telephone cables installedbeneath the ground. You generally need 100 percent consensus. I think maybe one or two home owners objected and it takes one owner who was probably selling his house anyway, that the scheme fell through. Wooden telephone poles have a life expectancy and sooner rather than later that will have to be replaced by Telecom. Everything has a fixed life. The overhanging dangling wires probably need more maintenance etc. All this infrastructure need upkeeps and maintenance.

When Telecom was sold off by the government. The new American owners plucked it for all it was worth. They pay themselves special dividends, increase the debt levels, in my opinion reduce the amount spent on infrastructure. For example if it takes 25 years to replace the telephone poles, maybe do an accounting trick and increase the depreciation life to 50 years. The American owners plucked it for all it was worth and sold out. I believe they have repeated the exercise and bought a DanishTelephone company shortly after they sold Telecom when the Danish government privatise their national telephone company.

In a similar case when the national railway of NZ was sold off and the new owners ran it into the ground. I have good sources who told me this and they were working for the company. They stripped the company assets and sold pristine prime estate that was on the Auckland waterfront. The capital investment, the regular money you need to spend to maintain the trains, tracks and keep the boats running between the Islands was not there. I did a journey on the railway and oh my God is was a fiasco. It was a joke. The train broke down and many people were left stranded and then on top of that the ferry (ship) had mechanical problems. There were many tourists who had to get to another destination with airflights or rental cars etc. They were not impressed. Where did not get reimbursed at all and we were bused back from Picton to Christchurch. I got back at 12 pm midnight. I can tell you I was angry and so were a lot other people. The customer is king and usually one disgruntled person will tell 10 people and soon you will not have a business. This was a couple of years ago. I initially bought shares in the company when it went IPO public offering of stock. This story highlightwhat I already knew. I can tell you I sold my stock very quickly after that. The rest is history the company went virtually broke and the Government has had to bale them out.

[Super_BQ]

stu,

Telecom's "Go Large" plan has no limit to up/down monthly quota. However, the trick is that you keep traffic between the hours 4pm -> 12midnight under 700MB. I know for a fact that under the Go Large plan, peaks hours are throttled down. On my torrent and eDonkey downloads, once the time hits past midnight, the transfer rates increase a lot - like they removed the cap. Just beware that if you're use to downloading more than 10Gb a month, then no alternative plan would be cheaper than "Go Large". Sure Telstra/Saturn cable is a lot faster but that means you're more likely to pay 2 or 3 times if you're in the 20 or 30Gb/month area.

dean,

I still don't buy into the idea that big American companies have a history of exploiting companies in other countries (NZ Telecom/ Translink..) - Australians in the past have had their ripe pickings in NZ too.

Perhaps it's the NZ gov't fault for not imposing key restrictions to prevent (remove the temptation?) such bad dealings from happening. Learn by example of what other countries have done it instead of having to re-invent the wheel here. ie as strict foreign ownership/listing requirements on the NZX stock exchange to changes in taxation/immigration compliancies that discourage the baddies. Part of the biggest problem I find is NZ never talks to other countries to settle their problems. Instead I get this attidude "Oh but that's now how we do that here in New Zealand".

Show me a state/gov't own railroad enity in any other country that can show a profit in the long term? If NZ did not give into the IMF/World Banks sanction for NZ to sell it's state assets off (mid 1980s), I can assure more of NZ tax payer's money would be wasted. Note that the sale of these assets were for the country's debt repayment ; in a way no different than a bank foreclosure (but at the cost of NZ tax payers). People tend to only see the surface of things (sure the assets were stripped off but at least they may be sold in the hands of other NZ residents for better purposes).

My uncle is a hardcore railway fan and still insists the NZ gov't should of NOT sold (can't teach an old dog new tricks) - he claims all the truckers ruin NZ roads and highways. But overseas, the Americans have proved that railway is not the answer for logistics. How much does Walmart/Sears/HomeDepot depend their transportation of goods by rail? Simply it's inefficient and untimely because the goods have to be triple handled.

BQ

[stu70]

Thanks Suebeenz,Dean1968 and Super BQ for all your answers. For sure if private sector is assigned the "sole" responsibility of infrastructure improvement, chances are it ain't gonna be done. shorter ROI objectives and a million other things would not allow that. The govt definitely needs to pitch in and cooperate with the private sector on this. Regards, Stu

[dean1968]

In my opinion GO LARGE = GO FAST??? = GO SLow plan broguht the whole network to a crawl.

HERE IS A WARNING it is your responsibility to find out what is going on before they slug you or penalise you through no fault of your own for being ignorant. they don't even know themselves what they are going to do.
There is no consistency or frrm fix plan in place. Watch this space

Changes to our Policy
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Mr Bowler said Telecom has also decided to temporarily stop signing up new customers onto the Go Large plan until it has completed further reviews into the service.

Telecom has admitted that its rate-limiting on Go Large affected not just Peer-To-Peer (P2P) as intended, but all traffic. As a result, the telco wil take a $7.5 to $8.5 million hit and refund customers for usage charges since December 8 2006 and up until end of February this year.

The refunds per customer are expected to be between $130 and $160, Telecom says, and will be credited against their monthly bills automatically in March and April.

Until the problem with the rate-limiting is sorted out, Telecom has suspended the Go Large plan and won't accept new customers or existing ones wanting to move to the plan.

It is believed the issue stems from the use of OSI network Layer 7 devices for the rate-limiting not working as intended, but Telecom provided no technical detail as to what was causing the issue.

Go Large was promoted as having traffic management applied to certain applications, but since December the traffic management process has affected all forms of activity.

[khhill]

Just got Telstra cable internet installed, dumped Telecom, and I am one happy internet user.:raebanana

For those in Welly and Kapiti, Telstra Clear used their own network of fiber optic cables so you are not limited by the old copper wires nor your home's distance from the Telecom exchange. :clap

[barryp]

(That is true for 10GB monthly plans or higher. Lower-speed and lower-volume plans use copper wire. Not Telecom's copper wire, but twisted pair nonetheless.)

I can hardly wait to see what the real speed of fibre is. YAY!

[nippa&pippa]

see this

http://stuff.co.nz/thepress/3971086a6009.html

[colindp]

I dumped telecom last year after only a few months and signed up with Slingshot, I pay $29.95 and have broadband as fast as my line will allow which seems to be 12 mbs. I do however have a 3.0 gb data cap but I can purchase extra data at a very reasonable rates, currently an extra 3.0 gb is only $2.50...

:nice1

[suebeenz]

Hi everyone,

In the process to figure out who to sign up with phone and Internet, I found this website (again):

http://www.netchoice.co.nz/

I'm so frustrated with NZ internet. It's interfering with my ability to do my job. I've tried two Internet providers at two different houses and they're both lousy (for audio and video conferencing). I have to say, even with the above website, I still have no clue which to go with. Where's the bottleneck? Is it going to matter which phone company wires the last 100 meters to the house? Do companies like Telstra Clear have their own exchanges for DSL?

Sounds like cable or fibre is the way to go here, but not available in my area.

:no

Btw - this website is interesting as well:

http://www.nzdsl.co.nz/

[craddweb]

We had exactly the same problems with Telecom broadband and skype. My husband kept on at Telecom and eventually got through to a helpful chap who arranged for all the cables in our street to be updated! Fingers crossed, no problems since . . . it's worth perservering

[suebeenz]

Yes I've experienced that too.

There are options coming.....

Ask me again in about a month!
;)

Ok Carol, tic-toc. Please spill the exciting Internet news. ;)

Probably only available in big cities like Wellington, but it'd be a start. Anxiously awaiting news ... :nice1

[Sam'n'Kelv]

The suspense is killing us....

[suebeenz]

The suspense is killing us....

I only had to reboot my modem 4 times today. :(

Actually, i think that issue has more to do with 'dirty' power though. Hmmm ...