[Patricia]

I don't whether this question has been asked before but here goe's.
Has any on personelly used hifx to excange money, we have all the bumf on it but it's not the same as personel reccomendation or other wise.
Any help would be much appreciated, we know they can get a better rate of excahange but how helpful are they?
Patricia:nice1

[Trigirl]

yes - we've used them three times now - nothing but very good things to say about them. quick efficient and very easy to deal with.

[Pip]

Ditto, - we've used them four times, once in the UK before we left and then since we've arrived to bring money over.

Would definitely recommend them. :yes

[K&CS]

We used HIFX too. We changed our money in March 06. Really feel like we were talked into changing our money when we weren't 100% sure as the value of the dollar was going down daily. Of course, if we'd left it till a week later, we'd have made a lot more money. Felt it was quite unprofessional actually. We weren't happy, but absolutely nothing we could do. Be 100% certain about what you want to do before you talk to them and don't ask them for advice re the rate!

Kate

[UktoKiwi]

Exchanged with them and they did not give me the rate agreed.

They also delayed my sum by an extra day thereby earning extra interest for themselves. I managed to get that compensated but most people of course would not even realise it had been done.

I expect their service is not much different from most others and their rates would generally be better than the thieving corrupt high street banks of course, but they are 100% committed to make as much profit as they can, seemingly by illegal means, if necessary, so beware.

Imagine the amount of extra profit they achieve per year if nearly all the money they exchange and forward is kept in their account for an extra day.

[Pip]

[QUOTE=UktoKiwi;131742]Exchanged with them and they did not give me the rate agreed.

Hi,

hope you don't mind me asking, but I was curious about this one. When we did our trades, they quoted me a rate on the phone before I made the trade and told me exactly how many NZD I would get for my sterling and then sent me a confirmation e-mail which confirmed the agreed rate and the no of new zealand dollars.

Are you talking about the published interbank rates on their marketing page ? - just a bit confused as to how they could agree something and then not stick to it..

[steviec]

Used Hifx this week to transfer money.
A bit daunting at first when you see the contract they e-mail to you after the deal is done on the phone. I got the exchange rate we agreed on the phone.
Make sure you have access to your funds to pay for the deal as they expect payment pretty quick. It cost me another £25 with my bank to pay by CHAPS, which is cleared instantly.
Never really thought about the delay in receiving funds in New Zealand. I received a text from Hifx, to say they had got my payment, at 0130 following my submitance of contract online earlier that evening. I was expecting the money to be in bank account that day but it did not show up till the following evening. I suppose with time difference and banking hours, they could be forgiven!
Mind you they are not the only ones who try to make money for doing very little. Beware when setting up direct debit in NZ, if receipients use a different bank than you, they hit you with a $5 set up charge.
One of many subtle differences but its a good learning curve!

[UktoKiwi]

[QUOTE=UktoKiwi;131742]Exchanged with them and they did not give me the rate agreed.

Hi,

hope you don't mind me asking, but I was curious about this one. When we did our trades, they quoted me a rate on the phone before I made the trade and told me exactly how many NZD I would get for my sterling and then sent me a confirmation e-mail which confirmed the agreed rate and the no of new zealand dollars.

Are you talking about the published interbank rates on their marketing page ? - just a bit confused as to how they could agree something and then not stick to it..

As it was a substantial sum they agreed a spread of a certain number of pips- the difference from the mid market price. It was also tested at a certain time prior to the transaction just to check it out. However at the time of the actual transaction they would not do the agreed spread and as i needed to do it at that time i had no choice but to accept the quoted price at the time, the spread of which was substantially larger thereby getting me less NZD. Quite disgusting and unethical. They promised to send me the copy of previous conversations THAT ARE APPARENTLY RECORDED but of course they did not because it would show them not to have a leg to stand on. I considered legal action but difficult and potentially costly and when you have so much to do in your private and personal life including sorting out moving family to NZ it becomes difficult to add to your burdens and stress. So similar to many businesses and companies they depend on people not proceeding with legal or other actions and of course most do not.