[Danpoll]

It seems that Singapore airlines offer NO double baggage to NZers. They do offer but only to those going to OZ with the word migrant stamped on their australian visa. They allow 20 kilos and 5 unoficially, when asked whether that 5 was discretional at desk they said no. 25 is company policy. 26-28 is discretional and over 30 is definetly not allowed. and then open to 12 pound a kilo charge. This information was from head of customer services aftr I phoned Glassgow office and head office and got told two different things. No bags to exceed 32 kilos

london head office 0208 563 6767
singapore head office 0065 65 427 233

two numbers worth having in your phone if put in a difficult position at the check in desk.

Dan

[neilw71]

Dan - we flew 3 weeks ago with Singapore to AKL from Manchester. I rang the Manchester office after booking and THEY volunteered the extra 20Kg after I mentioned we were emigrating! It was noted in the booking and all was OK when we checked in!

Try ringing again and speaking to another person who fully knows what their rules are. Push it, as you really NEED that extra allowance!

Neil

[veronica]

Last May when we came over we enquired and we were given the same info as Dan, since then we have spoken to them on baggage allowance in another matter and they have said that it is discretionary up to 30 kg.

[neilw71]

OK - but what I am saying is that we were given 40Kg without asking - all I suggest is that Dan calls and explains to a different Cust Service person that they are emigrating and that he knows many people have been given 40KG for emigration. Or he could just ignore my experience.......

Neil

[veronica]

Hey, calm Neil. I am not suggesting you are wrong or that Dan should ignore you I am just saying what our experience to the same question was. I can't answer any other way but our own experience. Did you get the name of the person you spoke to, because that would be a real asset for others if they could phone them directly.

[neilw71]

OK - apologies - stressful morning :?

No - I never noted the name and it was back in Feb when I spoke, so memory is not that good :oops: It was definately the Manchester office though!

Neil

[markkellaway]

Hi Guys,

Still think the hassle of the LA immigration process is worth it for the 64kg luggage allowance per person when you fly Air NZ.

Just my opinion. :yes

Mark. :P

[Jennie & Rob]

Have to agree Mark - booked our flights today with Air New Zealand via LA. Definately get 64kg per adult, 32kg per child + hand luggage, buggy and car seat (if you need them) - will save us a fortune on air freight.

Hope you manage to up the limits Dan

[Diny]

When we booked our tickets with Singapore Airlines we were told that because we were emigrating (one way tkts and PR visa stamped in passport) we would be given extra luggage allowance. However, the lady at the other end of the phone was unable to quote the exact allowance we would be allocated and instructed me to contact them closer to the date.

Didn't really think much of this at the time but I guess I should look into it. Not that it's really that much of a concern - we've thinned down our belongings (especially clothing) so much that I'm pretty sure one big suitcase will do all 4 of us :nice1

I'll let you know how I get on.

Diny

[sarahc]

On this subject - its also worth checking the max weight allowed for each case - when we emigrated to OZ we had two huge suitcases & we had to empty some of the heavier stuff ( boots, drum machine(don't ask...)) out & into the hand baggage as the individual case weights were too heavy - we ended up with ridiculously heavy hand luggage but that seemed to be ok with them!!!
(this was also with Singapore airlines)
Sarah.

[Danpoll]

I have spoken to singapore in singapore and I have faxed a letter to the reservations manager , including the booking ref my contact details and the fact that I know others have been given extra and a copy of my visa.


reservation manager fax:

0065 6786 6947

I will give manchester a call later and see what they can do

Dan

[wayne]

I enquired at our local travel shop and was told that migrants flying Singapoe air on a one way ticket ge double allowance on their luggage , saying that we wont need it as we never take much stuff anyway travel light and visit the first "Wharehouse" we vist :cool

[Miffy]

For this reason we decided to fly with Air NZ.
I wanted to go Singapore or Thai with a stop over but the 64k baggaged allowance for NZ going via LA won.

Per person you can take 2 pieces of luggage weighing a max of 32k each. I asked if I could take more piecies totalling 64k but they said no, it was 2 peicies per person to a max of 64k.

We can also take hand luggage 7k (Ithink) I can additionally take a handbad (it gonna be huge filled with stuff) and Ian is also taking a laptop bag as well as his hand luggage,

[foolsgold99]

I'm with Miffy on this one, I'm going out next a week on Monday, and I'm flying ANZ via (hel)LAX simply for the baggage.

I'm a bit concerned about carrying 64kg on the internal flight from GLA to LHR, but I'll deal with that one when it comes

[Danpoll]

Right,

I am pretty confident that I will get double baggage on the singapore leg from sing to chc, once I do I can then lodge a formal complaint with the UK director and just badger him, citing his discrimination to kiwi immigrants against OZ immigrants.

Though normally the directors do what you want just so you leave them alone.

Dan

[neilw71]

Dan - I am happy to PM you with our booking details if you want to quote our case in your correspondance - just let me know.

Neil

[creelara]

We're going in a fortnight. One way tickets, faxed them our PR visas and the allowance was doubled to 40 kg per person.
Getting a bit excited now.

[Danpoll]

and for all those anoraks out there, changi is the 2nd best airport in the world (forbes) the top ten

Hong Kong
Sinagpore
Incheon Seoul
Munich
Tokyo
Dubai
Kuala Lumpar
Schiphol
Copenhagen
Sydney

[shagen]

We told Singapore Airlines that we had PR and were buying one way tickets. They said they will only give us 10kg extra per person, not double! :( But its still better than 20kg!

Cheers,
Shagen

[Graham Barnes]

Have just got back from NZ, flying Singapore Air through Changi.

Both excellent-even better than using Malaysian Air-although Changi has more opportunities to buy some 'bling' than anywhere else on Earth. But could I find a shop to buy a newspaper....??
But v. good facilities-can highly recommend the Transit hotel, and lots of TVs and free internet stations dotted around. Even a free cinema!
Final recommendation-for those people who are not stopping over-for a couple of hours' downtime, go to 'The Oasis' opposite Gate E11 which has reclined seating and low-level lighting.

[Nicola]

We're going in a fortnight. One way tickets, faxed them our PR visas and the allowance was doubled to 40 kg per person.
Getting a bit excited now.

Wow good luck. Please keep in touch and let us know how you get on when you arrive.

Are you having a stop over in Singapore, or are you going straight through.

Nicola