[M-Squared]

Interesting article on stuff today: http://www.stuff.co.nz/national/politics/2499654/Immigration-has-to-be-fixed

[sekilau]

For non IT-profession reader, will the following text leads them on believe that IT system upgrade is the core of the rectification?

The report's recommendations needed to be implemented, permanent senior management was needed to replace those in acting roles, the IT system needed an upgrade worth $117 million over four years and the entire process needed to be taken apart and looked at "from top to bottom", he said.

[clg]

More than just the IT system. You can read the report at www.oag.govt.nz

[dusk]

*nods* I'd say the last part of your quoted text is probably the biggest issue, but root and branch reports and restructures generally take a long time to work their way through the system.