[Diny]

Folks - just thought I'd pass this on. I know that at any given time on the forum there's folks out there who are getting quotes for their shipping.

Would just like to say that - so far - Britannia have been FANTASTIC.

As you may or may not know, we're having abit of hassle with the exchange of contracts for of the house sale, I've had to cancel the shippers twice already.

They are due here next Monday but I had to call them today to say that things may have to be postponed again. I felt dreadful phoning them, aware that I was probably causing them alot of hassle.

They were brilliant, told me not to waste one moment worrying about it. They had booked the actual container for next Wednesday but they can easily cancel it. They have given me until Thursday morning to say yay or nay. If I have to postpone again they said that they would move heaven and earth (excuse the pun) to fit me in at our convenience.

Their actualy words were "it's not your fault Mrs Norrie - it's the fault of the system".

All this wonderful customer service and they were the cheapest (bar one) quote.

So ....... if I had to recommend a shipping co ...... I'd go for Britannia.

Of course ........ my final opinion may be very different but .....

SO FAR SO GOOD :nice1 :nice1 :nice1

Diny

[K1W1]

Ouch its the 'B' word!!! We shipped with them when we came 2 years ago. Never again. Our belongings and us were treated like dirt once the cheque was in their hand. This may of course just be one particular branch but we lost thousands of $ in replacing and repairing broken and damaged items. The insurance would not pay out on them even though we produced photographic evedence that their packing and treatment were at fault.

Hope you have a better experience than this. We have booked with Crown to return to the UK and the sales guy here in Auckland said they have had Britania on their black list for the last 5 years.

Good luck!!

[Diny]

I knew I should have kept my mouth shut :laugh :laugh :laugh

This is spooky, we had Crown come to give us a quote and the rep was a complete prat !!!! Bumbled on as though he was just guessing and every question I asked I got a 'flimsy' answer. Also, they had the gaul to quote me a good £1500 MORE than the next lowest quote.

I learnt more about the reps mail order bride (which for some reason he felt very proud about) than I did about how my shipment would be handled.

Horses for courses I guess (hope).


Diny

[Carol]

I'm nearly certain we used Britannia.............no problems whatsoever.

Crown rep was also a bumbling fool. (Maybe the same one Diny!!!)
And I d his raincoat!!!!!!!!!
;)

[Carol]

No - beg your pardon - I stand corrected!!
It was Trans Euro that we used.....

THey were really really good!
The rep who came to estimate for us was SO friendly - she was amazing.
http://www.teamrelocations.com/index.php

[adamsat]

We're halfway through using Britannia's services and so far they have been ok.

No complaints about the service back in the UK, although they were a little pushy about getting us to confirm a date (we had problems finalising an exchange / completion date too)

As far as packing and moving our stuff out of the house, no problems.

We mailed them a couple of days ago to ask for an ETA on our container in Chch, so far no response although they have read the mail. We going to be calling them in couple of hours so there may be an update later.

[Tanya]

I learnt more about the reps mail order bride (which for some reason he felt very proud about)




Oooh - you must have had the same rep we got - the "bride" was in the back of the rep car huddled asleep under the blanket until it was time for him to go and she needed the toilet. Not a lot of english was spoken :eek

Tanya

[Jennie & Rob]

Very weird - must be the same guy came to our house and had a foreign bride in the car who stayed there until she needed a wee!
How peculiar. That guy must cover the whole of England :laugh

[Moorf]

Aaarrgghh, now I want to hear the mail order bride story WITHOUT the expense of having to go back to the UK to get a Britannia rep round :laugh

[Diny]

This is quite spooky. Was he tall guy with dark hair - full of his own importance?

Wouldn't it be a laugh if it was the same bloke? He did tell me that he travels all over the place doing quotes.

There can't be that many Crown reps with a mail order bride who sleeps under a blanket and pee's alot :laugh

Jeeze I wish I could remember his name.

Diny

[Hannah-NL]

This is hilarious please keep us posted I can do with some smiles to kep my overheated brain distracted :yes

[Smiler]

I've just made a note to call them when it's our time to get quotes....just for the fun of having him round with his bride to be :laugh by then we may need distraction/light relief. Absolutely no pun intended :mrgreen:

Deborah, aka really broad grin now, smiler

[Diny]

I may be way off mark here but I'm sure his name was something like Angus.

[Glenda]

We had a 'Billy' from Crown. Did not see a mail order bride though. I know this is a little entertaining, but you folks really should see beyond the sales rep's personality. ;) :yes

The Crown packers have just left after their first day of packing and we are in shock. The whole of the ground floor has been packed and a few items on the first floor - we really did not expect the speed of it all. BTW they are lovely guys and have really taken great care. :nice1

[Diny]

but you folks really should see beyond the sales rep's personality

You're right of course Glenda. Mind you, this guy from Crown didn't impress me much at all when he came to telling me about the service they offer. He was all 'err' this and 'err' that, didn't fill me with confidence. Frankly he gave me the impression he was guessing at most of the answers.

Plus the fact that they were sooooooooooo expensive.

However, that's just one employee from a huge company. They must be good to be able to continue trading. Great to hear that your first day has gone well, what's it like watching your life being packed away?

Keep us posted and good luck.

Diny

[GeorgeM]

Not being impressed by the sales rep isn't necessarily a bad thing.

We were very impressed by the Pickfords rep and his decription of what we would get for our money.

Trouble was their service was totally crap.

If only it had been the other way round...

[Biddy]

However, had it been the other way round you never would have known how good they are - cos you would have kicked the rep out of the door and gone with someone else! :laugh

[GeorgeM]

However, had it been the other way round you never would have known how good they are - cos you would have kicked the rep out of the door and gone with someone else! :laugh

Unfortunately you've hit the nail on the head there - if a company can get one of these things wrong it's service delivery and not the sales presentation, which is why many put more focus onto telling you how good they're going to be than into actually being it.

[Tanya]

I may be way off mark here but I'm sure his name was something like Angus.

That's it - Angus from Crown!! :exit

Tanya

[Diny]

OMG !!!!!!!

It's the same bloke :laugh What a laugh.

Diny

[Jennie & Rob]

ANGUS - how funny - same guy as us with mail order bride who pees a lot!!!! This is so funny! Anyone accept his quote????