jim4244
7th October 2005, 05:44 AM
Just want to tell you of our experience of the removal firm AngloPacific.
Basically the promise the world, but once you pay it all goes downhill!
We moved out to NZ March 2005 and decided to use AngloPacific after comparing them to 3 other international removal companies. They we not the cheapest, but appeared to offer the best service.
We were told that it would take 3 days to pack the house, including a car, into a 40ft high cube container, which would be dropped outside our house.
The first day went without a hitch, real nice crew, worked really hard all day.
The second day was less productive. 5 guys turned up and spent a great deal of time smoking, joking and on their mobile phones for most of the day. I pulled the foreman to one side and told him to give them a kick up the arse before I did. He told me not to worry as they had everything in hand. He told me that the container would turn up at 10am the next morning and that ithad to be loaded by 2pm. The truck driver would then leave for the port with all our worldly goods on the back.
The third day came. At 9am 2 guys turned up. I asked where the rest were and was told that 5 more guys were on their way. They were due at any time. The container arrived bang on 10am, still no sign of the other 5 guys.
Midday came and I started helping the 2 AngloPacific guys load the container. I phoned their offices and told them the situation. To be honest they sounded as if they didn't give a toss!
At 1pm the 5 guys arrived and promptly announced that they were going to lunch!
Now I spend a great deal of time in the most dangerous areas of the world, so I'm not backwards in coming forwards. I left the entire removal crew in no doubt that the were to do their job! It was costing me £12,000 for AngloPacific and I expected a £12,000 service.
At 2pm the container was not loaded.
At 3pm the container was still being loaded. Found one of the removal guys "Chris" laying on the floor in our sitting room on his mobile to his girlfriend
At 4pm the container was still being loaded. Was told by the foreman that they had forgotten the tools they needed to build the crate around my wife's 1 year old BMW that was coming with us. Had to borrow tools from my neighbours!
At 5pm the truck driver started shouting and swearing at the AngloPacific guys. He was supposed to have left our house 3 hours previously!
Now we were flying from Heathrow that night on the SIA 10pm flight to Auckland. So now time was ticking away and we had a 2 hour drive to the airport.
At this stage I even offered the AngloPacific guys a bonus payment if they pulled their fingers out.
At 5.30pm the removal crew announced that they were ready to load my wife's car. They then drove it up ramps, which damaged the underside of the car and crashed it into the side of the container!
My wife was in tears our 4 children starring in horror and me on the brink of committing murder. Our good friend suggested that now was the time to get into the waiting taxi and go!
part 2 to follow LOL
Basically the promise the world, but once you pay it all goes downhill!
We moved out to NZ March 2005 and decided to use AngloPacific after comparing them to 3 other international removal companies. They we not the cheapest, but appeared to offer the best service.
We were told that it would take 3 days to pack the house, including a car, into a 40ft high cube container, which would be dropped outside our house.
The first day went without a hitch, real nice crew, worked really hard all day.
The second day was less productive. 5 guys turned up and spent a great deal of time smoking, joking and on their mobile phones for most of the day. I pulled the foreman to one side and told him to give them a kick up the arse before I did. He told me not to worry as they had everything in hand. He told me that the container would turn up at 10am the next morning and that ithad to be loaded by 2pm. The truck driver would then leave for the port with all our worldly goods on the back.
The third day came. At 9am 2 guys turned up. I asked where the rest were and was told that 5 more guys were on their way. They were due at any time. The container arrived bang on 10am, still no sign of the other 5 guys.
Midday came and I started helping the 2 AngloPacific guys load the container. I phoned their offices and told them the situation. To be honest they sounded as if they didn't give a toss!
At 1pm the 5 guys arrived and promptly announced that they were going to lunch!
Now I spend a great deal of time in the most dangerous areas of the world, so I'm not backwards in coming forwards. I left the entire removal crew in no doubt that the were to do their job! It was costing me £12,000 for AngloPacific and I expected a £12,000 service.
At 2pm the container was not loaded.
At 3pm the container was still being loaded. Found one of the removal guys "Chris" laying on the floor in our sitting room on his mobile to his girlfriend
At 4pm the container was still being loaded. Was told by the foreman that they had forgotten the tools they needed to build the crate around my wife's 1 year old BMW that was coming with us. Had to borrow tools from my neighbours!
At 5pm the truck driver started shouting and swearing at the AngloPacific guys. He was supposed to have left our house 3 hours previously!
Now we were flying from Heathrow that night on the SIA 10pm flight to Auckland. So now time was ticking away and we had a 2 hour drive to the airport.
At this stage I even offered the AngloPacific guys a bonus payment if they pulled their fingers out.
At 5.30pm the removal crew announced that they were ready to load my wife's car. They then drove it up ramps, which damaged the underside of the car and crashed it into the side of the container!
My wife was in tears our 4 children starring in horror and me on the brink of committing murder. Our good friend suggested that now was the time to get into the waiting taxi and go!
part 2 to follow LOL