[Tia Maria]

Not sure if anyone else in NZ has this problem but I constantly loose my ability to connect to the internet. The only way I can connect is to turn the router on and off again, which is a pain as its in a cupboard behind loads of stuff.

Anybody else experienced this?

Any solutions?

Cheers

Tia

[Soon2baKiwi]

Not sure if anyone else in NZ has this problem but I constantly loose my ability to connect to the internet. The only way I can connect is to turn the router on and off again, which is a pain as its in a cupboard behind loads of stuff.

Anybody else experienced this?

Any solutions?

Cheers

Tia

Happens to us too. We've been told that either we're too far from the Exchange or our lines are not very good and 'did we want to go back to dial up'??????? Er..... no thanks.

[kiwidebs]

Happens to us too. We've been told that either we're too far from the Exchange or our lines are not very good and 'did we want to go back to dial up'??????? Er..... no thanks.

Us too. But I was happy to accept the three month credit!! Not sure of the answer Tia, but my sister (who knows something about computers) says Mum and Dad's does the same thing and it has to do with power cuts/surges.

Debs

[Tia Maria]

Soon2bakiwi wrote

Happens to us too. We've been told that either we're too far from the Exchange or our lines are not very good

Where is the Exchange? We're obviously all too far away from it!

Kiwidebs wrote

But I was happy to accept the three month credit!!

Did you get this from your internet provider (we use ihug), or telecom?

Anyone else? Perhaps we should form a pressure group!

Cheers

Tia

[richard]

We had a similar problem when we were in our rental. The internet would usually drop when the phone rang if it hadn't been used for a while and also at other random times. Telecom eventually switched us to a new card in the exchange and the problem went away.

[kiwidebs]

Did you get this from your internet provider (we use ihug), or telecom?

Telecom. Funny thing is that it's been working fine until about a week ago - about the same time the letter arrived. Ah well, slow/intermittant broadband still beats dial-up. And, I think our problem is the ancient telephone exchange in Whenuapai - Maui bought it over in his waka!! (he'd got it at Noah's flood sale)

[Angelonthemove]

Thanks Tia Maria for pointing me to this.

My OH has over 30 years IT experience and he still cant get the connection to work all the time. I think I will suggest the surge protector on the modem as we have one on the PC. Saying that, touch wood, we have not had a problem in over 5 days or so, maybe less people surfing during holidays.

I find that my favourites on start up does not work but I can get Google and then go back to what I am doing, strange. :roll

Keep you posted if we find a solution.

[NeilV]

Not sure if anyone else in NZ has this problem but I constantly loose my ability to connect to the internet. The only way I can connect is to turn the router on and off again, which is a pain as its in a cupboard behind loads of stuff.
TiaTia,

I do know that overheating will definitely cause this typre of issue - might it be that the back of the cupboard is warm and/or lacks airflow, or the general weather is warmer these days?

[Angelonthemove]

Its on the floor (not in a cupboard) but have lifted it onto something to see if that helps. Thanks for the tip.

[*Paul]

I've had DSL in Hawkes Bay with evil Telecom for several years, as have my parents and siblings. We are all close to the exchange but our connections drop off on a regular basis and I usually have to play technician.

Generally, if the plan is changed or even if you exceed your maximum, the modem will need a reset. But they all drop off every few weeks anyway for some unknown reason.

If you power-down the modem with your computer at least you get a reset every time.

[Avalon]

We have the same problem.

Mainly due to power brownouts (our power supply is REALLY dodgy sometimes).

I had spent months wandering upstairs and crouching to get into the loft to disconnect the router - when hubby finally thought to tell me I could reboot it from the computer :rolleyes:

It doesnt always work but: This is a "soft reboot", rather than unpluging the router power supply which is a "hard reboot" (apparently :D )

Soft reboot:

Open up your internet browser (which wont connect - I get a DNS error))
Type the local IP address of your router into your web browser (just like if you were putting in a normal website address that you want to look at)

(gets a bit technical here - but stay with me)

To find your router local IP address if you dont know it (cos lets face it - who the hell does???) -

Click on the start menu
Click on run
Type in cmd
(This then opens a black box on your screen with some writing on it, at the end of which should be a > symbol - apparently its a DOS box)
Type in nslookup and press enter.
That then tells you the default server address. (This should be your router)
This should be a set of numbers
like:

Default Server: avalon
Address: 192.168.1.1

Thats the "address" you put in your internet browser.

Still with me????

Put the address in and hit enter, and it now wants an Admin name and password.
You should have this in an email from your ISP when you signed up, or ring your ISP and ask them ofr the Administartor User ID and Password for your local router.
Once you have that - put it in the boxes.

Now you are at the Administration screen for the router :nice1

If you still have the will to live:
You need to find the "Reboot Router" button.
If you have a D-link router or Cisco Router - its on the Administration tab at the bottom of the page. If not - you would have to look for it but it will be somewhere.

HIT IT!

You have now (finally) rebooted the router without crawling in a cupboard :clap

Now I know that was excruciatingly time-consuming and dull - BUT - once you have the info, and you have done it once - it makes life a bit easier. The IP address should be rememebred in your browser, as as long as you know the first few numbers it will automatically fill in, and once you have the User ID and password you can save it.

Hope that didnt turn you all to custard.

Hugs

Hxxx

[Tia Maria]

Thanks for that Avalon and I did actually understand it - very clear instructions! But I shall probably print them out as there is no way I'd remember when it happened again and of course I wouldn't be able to check your thread because I wouldn't be able to connect to the internet!

At the moment we're trying a surge protector. It wouldn't surprise me if heat did play a part (thanks for the suggestion Neil V), as its in a cupboard, although it hasn't been noticeable different with the warm weather. But I'll try one thing at a time and report back.

Cheers

Tia

[Ana&Steve]

I just use my operating system...it's called S.T.E.V.E.! :laugh
Ana
/has no knack for computers

[*Paul]

DSL (or what downunder is called ADSL just to pretend they are different) is a pretty micky-mouse idea at the best of times. If you place the filters at each phone as most people do, and have older wiring (non-twisted) in your house going all over the place, you end up with 1 - 2 MHz radio frequency noise radiated throughout the house, which can irritate your cordless phones.

If you own your house, get Telecom to install a DSL filter at the phone wire entrance and have a dedicated line run to the modem to make the best of it.

I really miss my Time-Warner cable modem in San Diego - that was really fast. Sometimes I tell my US friends that NZ's entire internet traffic passes through a '286 with a 2400 baud modem on a dial-up to Hawaii!

[granger]

I've found ihug's adsl to be far better that british telecom's version which suffered frequent breaks in service each one lasting no more than a minute or so but enough to break my internet radio connection. I can listen to the BBC more reliably in NZ than in could in the UK.